CX Broadcast

Zonka Feedback

Welcome to The CX Broadcast - the podcast by Zonka Feedback that dives deep into the world of customer experience. We've got a collection of fascinating stories and discussions with CX experts from all over the planet, and we're itching to share them with you! Our lively banter and thought-provoking insights will keep you on the edge of your seat, so get ready for an experience you won't soon forget. Strap on your headphones and get started.

Categorias: Finanzas

Escuchar el último episodio:

In this episode, we explore How to Create an Awesome Customer Experience with the Right Mix of AI and Human Touch. Join us, as we speak to Maggie Faust, Chief Customer Officer at Loris, and discuss Defining an Awesome Customer Experience, Discussing the various ways AI can enhance the customer experience, Finding the Right Balance, and Sharing real-life examples, ethical considerations, Future Trends and Predictions, and practical implementation advice.

Episodios anteriores

4 - How to Create an Awesome Customer Experience with the Right Mix of AI and Human Touch - The CX Broadcast with Maggie Faust, Chief Customer Officer at Loris
Mon, 21 Aug 2023

3 - The Role of Customer Success in Driving Product Adoption
Tue, 04 Jul 2023

2 - Value of Customer Satisfaction in the emerging B2B Landscape - The CX Broadcast with Karthik Srivatsa, Customer Experience Consultant at Cisco
Wed, 14 Jun 2023

1 - Increasing Customer Retention in Economic Uncertainty - The CX Broadcast with Anubhav Mehrotra, Vice President - Customer Experience at Tata 1MG
Thu, 01 Jun 2023

Mostrar más episodios